Excerpt from: Managing Wireless Retail
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| May 30, 2007 | | TeleTracker's Customer Relationship Management (CRM) feature provides wireless retailers with a simple solution to efficiently manage customer relationships. | TeleTracker Online has a variety of great features to help wireless retailers better manage customer relationships. With tools like customer follow-up reminders, contract renewal alerting, and detailed customer notes, TeleTracker gives users an edge on increasing and retaining foot traffic. The customer follow-up reminders allow retailers to schedule any type of follow-up they desire with their customer base. The reminders programmed into TeleTracker Online that are associated with the salesperson's login remind them to call customers at appropriate intervals from the time of activity (activation, deactivation, accessory sale, etc.) The contract renewal alerting feature, a function of task management, assists managers in scheduling reminders for their salespeople to call customers coming up for renewal on their service plans. To learn more about the Customer Relationship Management features and more contact a member of the TeleTracker team at 877.277.6810, option 1 or visit our website.
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