Excerpt from:  Managing Wireless Retail
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March 13, 2007

TeleTracker Offers an Easy Way to Manage Customer Relationships

The task management feature in TeleTracker Online makes it easy to schedule follow-up calls with customers, and stay on top of important tasks.

TeleTracker knows the importance of keeping customers happy, especially in the wireless retail industry where there are so many options people can choose. TeleTracker spent a lot of time developing their task scheduler to make it easy for wireless retailers to keep on top of relationships with their customers.

Using the task feature in TeleTracker Online, managers can assign tasks to their salespeople to have them follow up with customers about recent purchases, upcoming contract renewals, and customer inquiries. Some of the most common tasks setup in TeleTracker Online are the 30 day follow-up to ensure the customer was happy with the service they received, and the 22 month follow-up to remind customers that you're available to serve them for their upcoming contract renewal.

In addition to using tasks for customer relationship management, managers can use the task feature to remind them of tasks related to running the business smoothly. The task notifier, a small popup that appears in the corner of the screen when the user logs in, can remind managers about quarterly reports, order deadlines, employee reviews, and many other tasks important to their business.

Learn more about these and other features at CTIA Wireless 2007 in Orlando. TeleTracker will have experienced sales team members and trainers available at CTIA Booth 541 to show wireless retailers what TeleTracker Online can do for their business.


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